The capability to deliver excellence

International Directives and ISO Standards are complex technical documents that can be interpreted in many ways. We see our job as taking these documents and making them accessible to you. We break down the important elements and explain them in plain simple English.

Our ISO 9001 training programs enable you to gain a comprehensive understanding of quality systems and help you enhance your organisations performance by improving its systems and processes.

Auditing

Auditing is central to the effective implementation of Australian, ISO and food safety standards.

Food Safety

Food Safety and HACCP training is essential to minimise your risk and liability. Organisations of all kinds are increasingly concerned about achieving and demonstrating sound food safety performance by using the seven principles of the HACCP system

Demystifying ISO 9001

The ISO 9001 standards sets out what an organisations need to achieve to consistently provide products and services that meet customer needs. This one day introductory program provides participants with a foundation understanding of ISO 9001 upon which participants can base their quality management system.

What is covered in the Demystifying ISO 9001:2015 course?

Specifically participants learn:

  • The value of the customer to an organisation
  • Quality Terminology and concepts of ISO 9001
  • How to apply quality management principles in the context of an organisation
  • The real meaning of the process and systems approach
  • Documentation required by ISO 9001
  • Evidence requirements for each clause of the standard
  • Practical improvement processes including corrective and preventive action

Learning objectives

  •  Learn how to develop quality system standards
  •  Understand the ISO 9001 structure and role of mandatory procedures
  •  Gain an overview of the certification process

Achievement

Participants will receive a Statement of Professional Development

Quality Management Systems (ISO 9001)

Undertake comprehensive training in the latest theory and practice in applying ISO 9001 to an organisation and its quality management system. This 2 day program forms part of the quality auditor program and is designed for quality professionals and those wishing to understand and implement a quality system.

What is covered in the Quality Management Systems course?

  • Overview of the ISO 9000 series
  • Benefits of a management system
  • Process and Systems Approach
  • Principles of Quality Management , Plan, Do, Check, Act (PDCA) and Continual Improvement cycles
  • Evidence requirements for each clause of the standard
  • Documenting the Quality Management System – what the Standard requires, typical documentation structures and development of the Quality Manual
  • Process Mapping
  • Implementing a quality system

Learning Outcomes

At the conclusion of this program, participants should be able to:

  • Explain the purpose, content and interrelationship of the ISO 9000 family of standards
  • Identify the ISO 9001:2015 system requirements and apply these to an organisation

Achievement

On successful completion of the assessments participants will be issued with a Certificate of Attainment:

  • Exemplar Global – QM Quality Management Systems

Lead Quality Auditor

This five day advanced course has been presented throughout Australia and overseas. Gain core knowledge and skills in planning and conducting internal / external quality audits and following up on audit findings. Our lead quality audit program will benefit those wishing to become a skilled quality auditor, either within their organisation or conducting external audits of suppliers or subcontractors for compliance requirements. Our experienced trainers will guide you through classroom tutorials, role-play exercises, group workshops and open forum discussions to give you an understanding of the entire audit process.

What is covered in the Lead Quality Auditor course?

  • Overview of the ISO 9000 series
  • Process and Systems Approach
  • Principles of Quality Management
  • Evidence requirements for each clause of the ISO 9001 standard
  • Documenting the Quality Management System – what the Standard requires, typical documentation structures and development of the Quality Manual
  • The 6 important principles of auditing based on ISO 19011:2011
  • Adding value to your organisation through best practice auditing
  • Setting appropriate audit objectives, scopes and criteria
  • How to plan and prepare for the audit and why it’s important
  • Conducting an opening meeting, team meeting and closing meeting
  • Techniques to gather objective audit evidence and communicating effectively with the auditee
  • Preparing and audit report and giving meaningful feedback
  • Practical improvement processes including corrective and preventive action

During the course each participant prepares:

  • A document review
  • An audit plan with timetable
  • An audit checklist
  • An audit report; and participates in:
  • An audit interview
  • An opening, audit team and closing meetings

Learning Outcomes

At the conclusion of this program, participants should be able to:

  • Identify the quality management system requirements and apply these to an organisation
  • Demonstrate the processes involved with managing audit programs, initiating an audit, preparing for an audit, conducting on-site audit activities, reporting on audit findings and conducting post-audit activities
  • Outline the personal and interpersonal skills required to conduct a management systems audit
  • Demonstrate the appropriate written, verbal and non-verbal communication techniques that are desirable for lead management systems auditors.
  • Confidently report audit findings and take corrective and preventive actions for improvement

Achievement

On successful completion of the assessments participants will be issued with a Certificate of Attainment:

  • Exemplar Global – QM Quality Management Systems
  • Exemplar Global – AU Management Systems Auditing

Eligible participants may also receive a Statement of Attainment for:

  • BSBAUD501 Initiate a quality audit
  • BSBAUD402 Prepare a quality audit
  • BSBAUD503 Lead a quality audit
  • BSBAUD504 Report on a quality audit

Internal Quality Auditor

Internal Audits are an essential requirement in the implementation of an efficient and effective food safety system. This two day intermediate course is designed to provide core skills in the practical aspects of internal quality auditing, from scheduling to reporting on the audit results.

What is covered in the Internal Quality Auditor course?

  • ISO 9001 overview
  • The 6 important principles of internal auditing
  • Adding value to the organisation through best practice auditing
  • The roles and responsibilities of an auditor
  • How to plan and prepare for the audit and why it’s important
  • Conducting an opening meeting, team meeting and closing meeting
  • Techniques to gather objective audit evidence
  • Communicating effectively with the auditee
  • Preparing and audit report and giving meaningful feedback
  • Follow up activities including corrective and preventive action

During the course each participant prepares:

  • An Audit Plan with timetable
  • An Audit Checklist
  • An Audit Report; and participates in
  • An Audit interview
  • An Opening, audit team and Closing meetings

Learning Outcomes

When you return to your workplace, you should be able to:

  • Outline the skills required for auditing quality management systems
  • Outline the personal and interpersonal skills required to conduct a quality audit
  • Demonstrate the processes involved with managing audit programs, initiating an audit, preparing for an audit, conducting on-site audit activities, reporting on audit findings and conducting post-audit activities;
  • Establish a consistent internal audit approach for your organisation
  • Establish and monitor critical areas for internal audits
  • Plan and perform an internal audit
  • Use at least three different methods to collect information during an audit
  • Use different methods to analyse collected information
  • Confidently report findings and take corrective action

Achievement

This course is internationally recognised and is certified by Exemplar Global. On successful completion of the assessments participants will be issued with a Certificate of Attainment:

  • Exemplar Global – AU Management Systems Auditing

Eligible participants may also receive a Statement of Attainment for:

  • BSBAUD402 Prepare a quality audit

These programs can be delivered at your place of work anywhere in Australia. For information about onsite, customised and in house training, call us on 08 9305 0212 or email
enquiries@foodsafetyplus.com.au